capercaillieheader.pngmenu.pnghomebutton.pngabout us.pnginfo button.pngbutton1.pnglocation button.pngcontactbutton.pngmenu.pngmenu.png

MY BASKET
SHOP BY CATEGORY
INFORMATION
NEWSLETTER

Enter your email address to sign up for our newsletter

Website design by Freecom.net

ENQUIRY TO COMPLETION The process is normally as follows...

1. Initial enquiry and site survey.

After your initial contact you will receive a call and a short discussion about the sort of work you require.We will normally arrange a site visit to measure up and discuss in detail what is required. we will show you samples, photos and customer reports as needed and take moisture readings of the sub strate.This process will take between 30 and 60 minutes depending on the complexity of the work and the amount of questions you might have.

2. Sending of the Proposal

We will provide you with a dedicated proposal detailling the work required and cost of labour and materials as needed.We strongly recommend that if you wish to proceed or have any questions that you contact as soon as you can as we do book well in advance.

3. Your Booking Confirmation.
When you have decided to proceed we ask for a 50% deposit to confirm the booking we have scheduled on our planner. (We can not guarantee bookings where we have not received the booking form and deposit at latest 15 working days before the work is due to commence.)If required we are happy to lease with other trades with regards to logistics.

4. Work starts

We normally start at 8 am . You will find all our staff to be friendly and approachable, so do ask any questions as they arise, they will be more than happy to make this process as smooth as possible for all concerned. We will inturn keep you informed of the schedule and any items that arise during the work. 

5. Completion and final payment

As the work is nearing the end our fitter will ask you to make available the final payment at completion. This is the time to look very closely at the work, if you have not already, to ensure you are completely satisfied with the work. You will also be asked to fill in a short questionaire to report how we have performed the work and the final result. This helps us to maintain our high standards and is usefull to future customers to gain confidence in our service.

WE ARE PASSIONATE ABOUT OUR WORK AND DO NOT UNDERESTIMATE THE IMPORTANCE OF GETTING IT RIGHT; 

thus we will stand by our work and should you have any questions, or queries at any time, we are here to help and that is our pledge to you.